Company : TIBCO
Role : Lead Release Management Engineer
Experience : minimum 10 years
Qualification : Relevant Degree
Location : Bengaluru, Karnataka, India
Description :
As a prominent provider of virtualization, cloud computing, and workspace solutions, Citrix is seeking a Lead Release Management Engineer to oversee the complete release process.
This role involves equipping the team with essential expertise in cross-functional technical program management, thereby enabling effective tracking and reporting of deliverables, risk mitigation, and alignment with Citrix's goal of being a critical product solution provider.
The position entails driving strategic cross-functional programs in collaboration with the Release Manager to ensure the delivery of high-quality, feature-rich product releases for the Citrix CVAD Product suite on a consistent and predictable schedule.
Additionally, the role encompasses comprehensive technical release management with a strong emphasis on quality assurance.
You will be responsible for proactively identifying, assessing, and mitigating release risks while developing contingency plans throughout the release lifecycle.
In this capacity, you will facilitate rapid access to innovation for Citrix customers and ensure swift issue resolution to minimize disruptions. This role requires close collaboration with engineering, product management, and support teams.
Responsibilities :
- Establish and uphold a release schedule for the Citrix CVAD Product suite. Collaborate with stakeholders to outline the scope and monitor the readiness of releases.
- Ensure quality assurance standards are met by following testing and defect management protocols, and work in partnership with QA teams on test planning and execution.
- Recognize, evaluate, and mitigate risks associated with releases, formulating contingency plans and tracking risks throughout the release lifecycle.
- Adopt best practices and pursue continuous improvements, providing stakeholders with regular updates on advancements.
- Leverage tools for version control, CI/CD, and release automation to ensure compliance with shipped binaries.
- Assist in resolving customer issues related to releases and collect feedback to enhance future releases.
- Collaborate closely with development, QA, support, and product management teams to ensure seamless execution, fostering communication and cooperation among cross-functional teams.
- Engage in cross-functional initiatives with Engineering and Product teams to advance strategic objectives, proactively identifying risks and obstacles along with corresponding mitigation strategies.
- Facilitate collaboration among engineering, product, design, and other departments by prioritizing tasks, defining cross-functional milestones, and developing plans.
- Coordinate with Citrix CVAD teams to identify product dependencies, promote alignment, and monitor ongoing progress.
- Develop and manage comprehensive work breakdown structures and program plans, addressing scope, dependencies, and risks.
- Create and maintain program and release status tracking dashboards, ensuring effective communication among project stakeholders to promote overall program health.
- Foster an environment that eliminates barriers to the completion of cross-functional programs.
- Collaborate with engineering teams to enhance priority and productivity processes.
Skills / Experience :
- Proficient in utilizing Atlassian tools, including Jira, JQL, and Jira Dashboard Reports, for tracking issues, bugs, project progress, and managing agile projects.
- Comprehensive understanding of Agile values, principles, and their practical applications.
- Acquainted with cloud technologies such as AWS, Google Cloud Platform, and Microsoft Azure.
- Experienced in using Git/GitHub for version control and collaborative coding.
- Adept in Jenkins and TeamCity for continuous integration and continuous deployment (CI/CD).
- Knowledgeable in data visualization, monitoring, and logging through tools like Splunk and Grafana.
- Skilled in utilizing Confluence or Google Workspace for team collaboration and planning.
- Capable of comprehending and discussing technical concepts, managing trade-offs, and assessing new technologies.
- Familiar with the system design and architecture of both cloud-based and on-premises products.
- Experienced in leading global projects and working with diverse cross-functional teams.
- Possesses a solid understanding of the Software Development Life Cycle (SDLC) through practical software development experience in Java, .Net, or Python.
- Proficient in SQL for querying and analyzing data from databases.
- Demonstrated ability to resolve critical issues among product management, engineering, support, and security teams.
- Exhibits strong multitasking capabilities in a fast-paced environment.
- Possesses excellent facilitation, conflict resolution, and situational awareness skills.
- Demonstrates exceptional verbal and written communication skills, with the ability to convey complex ideas to both technical and non-technical audiences.
- Holds Agile certifications, including SAFe SSM, CSM, and PMP-ACP.
- Knowledgeable in the Kanban framework.
- Adept at building and maintaining relationships with stakeholders at all levels, skilled in managing expectations and negotiating priorities.
- Experienced in customer outage management and solution delivery processes.
- Possesses a working knowledge of current front-end web technologies.
- Proficient in Tableau and Power BI for data visualization and reporting.
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